MANDY GOLTZ
Explore and Enjoy
ABOUT ME AND MY PHILOSOPHY
Personal Profile
Throughout my life, I’ve approached every challenge with enthusiasm, creativity, and ceaseless desire to achieve success. This passion and drive have paved the way to countless opportunities, unique experiences and exceptional relationships both personally and professionally.
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I’m currently a stay at home wife and mother, and I’m hoping to translate my passion for education and training into being an instructional designer. I’m interested in this job because I spent thirteen years as a Business and Computer Teacher in secondary education teaching Microsoft Office Applications, and Adobe Creative Suite and many other Business Classes. I taught myself basic web design skills and maintained and updated two school websites. I have a Master’s degree in Instructional Technology where we used Lectora 2006 to create an online learning module as our final project. After my teaching career, I worked as a customer service representative and became a Training Facilitator teaching the client’s apps for Salesforce and SAP in an online work from home position. I recently learned that project management skills would be good to have in an instructional design position so I completed a Google Professional Certificate through Coursera in Project Management to help prepare me for this career transition.
My philosophy of education is that all learners regardless if they are adults or children are unique and must have a stimulating educational environment where they can grow physically, mentally, emotionally, and socially. It is my desire to create this type of atmosphere where learners can meet their full potential. I will provide a safe environment where learners are invited to share their ideas and take risks.
I believe that there are five essential elements that are conducive to learning. (1) The teacher's role is to act as a guide. (2) Learners must have access to hands-on activities. (3) Learners should be able to have choices and let their curiosity direct their learning. (4) Learners need the opportunity to practice skills in a safe environment. (5) The technology that learners are learning about and using needs to be incorporated into most of the activities that they are learning everyday.
If you’re interested in learning more about me, keep reading or get in touch.
PROFESSIONAL EXPERIENCE
Background & Expertise
TRAINING FACILITATOR AND CUSTOMER SERVICE REPRESENTATIVE, SYKES ENTERPRISES, DENVER, CO
Trained team members on SAP and Salesforce Client Systems.
Provided on boarding and training to other sales representatives to meet goals while growing opportunities for an educational textbook business.
Collaborated with team members to complete accurate orders and resolve claim issues.
Effectively communicated with customers about account changes, new textbook products or services and potential upgrades.
May 2014 - March 2016
BUSINESS AND COMPUTER TEACHER, PAWNEE SCHOOL DISTRICT, GROVER, CO
August 2010 - May 2013
Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
Trained and developed students' skills in word-processing, spreadsheet, presentation, database, and web design programs.
Processed software and hardware by coordinating user setups, installations and upgrades.
Planned and implemented curriculum to teach up-to-date technology to students in accounting and web design.
Solid organization and project management skills critical for the planning and creation of yearbook materials with an understanding of publishing principles including formats layouts and printing processes.
Oversaw the implementation of Infinite Campus, trained the staff on use for incorporation into daily teaching activities.
FBLA Sponsor with a State Officer, planning and oversight of the District FBLA conference and competition.
BUSINESS AND COMPUTER TEACHER, SIERRA HIGH SCHOOL
August 2003 - May 2010
Incorporated the use of core standards in evaluating student progress.
Trained and developed students' skills in word-processing, spreadsheet, database and presentation programs.
Department Chairperson for 2 years, Maintained department budget and worked as a team to solve learner issues and increase student involvement in career and technical education.
Developed, Launched and Maintained student driven website for school activities.
BUSINESS AND COMPUTER TEACHER, ELBERT SCHOOL DISTRICT, ELBERT, CO
Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
Trained and developed students' skills in word-processing, spreadsheet, database and presentation programs.
Coached Junior High Volleyball and Track & Field.
August 2000 - May 2003
EDUCATION
My Studies
COURSERA, ONLINE
April 2022- June 2022
Google Professional Certificate in Project Management.
AMERICAN INTERCONTINENTAL UNIVERSITY ONLINE
Master's Degree in Instructional Technology - Final Learning Module created in Lectora 2006
September 2006 - June 2007
ADAMS STATE UNIVERSITY, ALAMOSA, CO
Business Education Program Certificate
September 1999 - May 2000
ADAMS STATE UNIVERSITY, ALAMOSA, CO
Bachelor's of Science Degree In Business Administration, Emphasis in Finance, Minor in Accounting. Alpha Kappa Psi Business Fraternity Member from 1995 - 1998.
August 1994 - May 1998
MY SKILL SET
What I Do
INSTRUCTIONAL DESIGN
Utilize Adobe Connect Pro to Factilitate Training
Integrate Infinite Campus as an LMS and utilize it during daily activities
Utilize Alpine Achievement to analyze student data.
Educated on Lectora 2006
Experimenting with Canvas LMS, Articulate 360, Camtasia, Canva, TalentLms and Edd App to update skills
Andragogy and ADDIE Adult Learning Theories.
PROJECT MANAGEMENT
Agile Project Management
Waterfall or Traditional Project Management
Asana Project Management Software
Google Docs, Sheets, and Slides for business use
Project planning and development
Budgeting
Planning and coordination
Teamwork and Collaboration
Complaint resolution
OTHER COMPUTER SKILLS
Adobe Creative Suite
Photoshop
Dreamweaver
Adobe Connect Pro
Adobe Acrobat DC
GIMP
Microsoft Office 365
Word
Excel
Access
PowerPoint
Outlook
Google Suite
Google Meet
Zoom
Skype
What I’ve Done
PROJECT SHOWCASE
"Tell me and I forget, Teach me and I remember, Involve me and I Learn."
Benjami Franklin
INTERESTS AND HOBBIES
COSTUMING
Favorite Pastime
CALLIGRAPHY & ILLUMINATION
My oldest hobby
PAINTING
True Self-Fulfillment
GARDENING
My newest pastime
VOLUNTEER WORK
Giving Back
SOCIETY FOR CREATIVE ANACHRONISM
August 2003 - Present
I have served in several local officer positions and am currently my local group's Deputy Seneschal (Vice-President). I have planned many events both at the local and regional level. I have sewn garb (costumes) for a large number of people and usually have one project or another on my plate. I have taught classes on costuming and calligraphy and illumination to teach new scribes how to create award scrolls for the local and regional groups.
